Payment Options

Credit Cards:

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Please be sure to provide the correct billing address or the order will not go through.

PayPal:

In order to pay with PayPal simply select the "Pay using PayPal" option. We will only ship to verified addresses.

Checks or Money Order:

To pay with Check or Money Order, while you are on the Checkout Page, please select Check / Money Order as the option for the Method of Payment. Print out your completed order with your Order Number and mail it to:

Epic Candles Inc.
6048 W. 63rd St.
Chicago, IL 60638, USA.
Make Check Payable To: Epic Candles Inc.

Your order will be processed as soon as your check clears. Please do not send cash!

We are a US based company and all currency is in US$. Foreign checks are not accepted. You may send Money Orders or Wire Transfers made out in US$.

If you need further help, please call 888-788-8276

In most instances, we do not charge Sales tax unless your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order, not including shipping, if shipped within the state of Illinois. Since we are located in Chicago, IL in Cook County, all shipments to Illinois addresses are charged at the local rate of 10.25%

In some cases, which vary from state to state, we may be required to charge you sales tax when items are shipped directly from the manufacturer in a particular that the order is placed from.

Shipping Information

Orders normally ship out within 24 hours from our Chicago, IL warehouse. Depending on where your order is being shipped and when you place your order, it should take between 1-5 business days to arrive. Faster shipping is available and can be selected in the shopping cart check out.

When shipping to a PO Box, APO, Alaska, Hawaii or Canada, USPS (US Postal Service) is how it will be shipped. All other shipments are made via UPS (United Parcel Service).

You may order online for orders shipped within the United States of America and to Canada only. Our shopping cart for your convenience calculates shipping charges automatically.

For volume sales outside of the United States, please contact us directly at 888-788-8276.

For International Orders other than Canada, we only accept payment via Wire Transfer made out in US Dollars.

When ordering stocked items, shipping will normally be the same day or the next business day. Please send us an e-mail if you have questions about the status of your order.

Delivery time will depend on product availability and shipping time. Express Deliveries are available at an additional cost upon request. We will make every effort to fill your order and ensure arrival as quickly as possible.

Since many of the products we sell are handmade to order, our craftsman may require additional time to produce the quality products that we demand. If a product is on backorder, please expect delay of up to 7 business days. Please allow extra time for delivery during holidays. If there is an unusual delay in filling an order, we will notify you by e-mail or a phone call.

If an ordered item is back ordered, we will notify you via e-mail or phone call and send the full order when the back ordered item arrives. Partial order shipment is available upon request by sending an email to sales@epiccandles.com

We ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask UPS to drop off your package at a different address while your package is in transit, you will be charged whatever UPS charges us.

If you refuse a package, then you might lose your right to return because a Return Authorization is required! At our sole discretion, we may approve your return. If approved, any discounts or Free Shipping that was applied to your order will be removed and you will be charged 15% restocking fee on the new amount of the order. You will also be charged an additional shipping expense for the package to be returned to us.

When a package is shipped internationally (other then Canada), the following customs information applies: The cost of the merchandise you order is stated on the customs documentation for all international packages shipped by EpicCandles.com.

If your order is a gift, we will mark the package as a "gift" and also state the cost of the order on the customs form. Any customs or import duties are levied only when the order reaches the destination country. EpicCandles.com has no control over additional charges for customs clearance and these charges are due by the receiving party. You may need to contact your local customs office to obtain further information about customs policies for your country.

All orders over $150 that are to be shipped to an address other than the billing address requires you to fax a copy of a valid picture ID and a signature.

Return Policy

Any claims for damages or discrepancies must be submitted to EpicCandles.com within three (3) business days of receiving your order. You must notify EpicCandles.com Customer Service by e-mail or phone. Please note that custom orders are final and there are no returns or refunds.

Unopened merchandise may be returned in its original condition within 30 days of receiving your order. A 15% restocking fee will be assessed and you will be given store credit for the remaining amount.

Please note: If you return any item that has been opened, then the return will not be accepted and if we need to ship the items back to you, then we will have to charge additional shipping charges.

NOTE: Return Merchandise Number (RMA) is required. E-mail us at returns@epiccandles.com or call us at 888-788-8276 to obtain your Return Merchandise Number prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error. Ship back to us via UPS Ground or USPS Priority Mail with Insurance, UPS has automatic insurance of $100 included at no additional charge. Save your tracking number in case we need it.

Please include the following information with your return:

• Full name
• Street Address
• City
• State
• Zip Code
• Country
• Phone Number
• E-mail Address
• Original order confirmation no. or invoice no.
• Reason for return

If you have any questions about returning merchandise, please e-mail us at returns@epiccandles.com call us at 888-788-8276.

Damaged Shipments

We carefully pack and quality control every package to ensure that your order ships out perfectly! We take these steps to ensure that your order arrives to you undamaged and we have had excellent success in safe deliveries. In the event that your shipment arrives damaged, please follow the steps below:

1. Do not ship the package back to us.
2. Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since UPS may wish to inspect the package.
3. Contact Us! We will contact UPS and ship out a replacement item as soon as possible.
4. UPS will contact you to confirm and decide what they want to do with the package.

UPS will either contact you or us and advise on what procedure to follow.